PAYMENT (SECURE TRANSACTIONS)

Online payment is made exclusively by payment gateway. The client accepts that his/her account is debited for the total amount due at the time of the order. Bank cards accepted for online payment are Visa, Mastercard, JCB, AMEX.

Depending on the type of card, the client enters his/her card number, its expiry date and security code (composed of the three figures shown on the back of the bank card), then validates this data, or has the possibility of returning to the previous page.

Payments made online by bank cards shall be carried out by way of the secured payment system. The request for payment is made in real time via the secured payment system - the bank ensures that it is a valid bank card (if no error is registered on entering the code and the card has not been stopped) and confirms registration of payment by delivering a transaction number or advises that the transaction has been refused (as the case may be).

After payment has been validated by the banking organisation, the order is accepted by the vendor who confirms acceptance of the order to the client by email.

The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the client informed by email.

The products remain the property of the vendor until it receives full payment of the price.

Acceptance and Confirmation of Order

The client may place an order on the website. The process for placing an order is as follows: 

  • Choose your products and add them to cart
  • Validate the contents of the cart
  • Provide information regarding the client personal details
  • Indicate pick up dates and time
  • Indicate remarks as well as preferred payment method
  • Accept the GTC
  • Confirm the order
  • Validate payment

The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance.

Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter.

Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client once payment of the order has been successfully received.

The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.

Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.

  •  If the product chosen is unavailable, we will contact you and notify whether you would like to exchange for another item, or in this case a full refund.
  • All custom cake orders must be done in store, phone, or whatsapp (custom meaning personal design i.e. Disney cakes)
  • All online orders for In-Store pickup are paid in advance in full online when order is placed on www.pandorcakes.com

 

Unavailability of Product

The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.

The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.

In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email and/or phone call.

The order shall be automatically cancelled and the client have an in-store credit except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.

The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.

 

Return/Refund/Cancellation

  • No refund or cancellation once the payment has been made
  • We provide in-store credit if there are issues with the order

 

Changes In Order

  • No changes within 48 hours of the delivery date and time
  • We accept changes only by phone

 

Peak Seasons

The holiday season (ex. Ramadhan, Christmas, and Chinese New Year’s) is especially busy at Pand’or. We cap the number of deliveries during the peak season to guarantee quality service and accountability. Please order your cakes ahead of time.

Due to the sheer volume of deliveries during the holidays, the occasional late delivery occurs. A solution to this is ordering the cakes for an earlier delivery date, as all cakes can be stored in the freezer for up to one month.

 

Dry Ice

The cake will arrive frozen in a box containing dry ice. Please handle dry ice with thick gloves or a rug. It can cause serious injury if touched with bare hands or skin. Do not eat or consume dry ice. To dispose of the dry ice safely, allow it to evaporate inside an open container away from the reach of children and pets.

Please defrost the cake in the refrigerator for 12 hours before serving. After cake is defrosted, we do not recommend refreezing. Cakes’ shelf life is 2 days.

 

Security of Personal Information

Pand’or is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, Pand’or employs reasonable security measures to prevent unauthorized access including Internet firewalls and anti-virus protection. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. Your payment and personal information is always safe. Our software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name and address, so that it cannot be read over the internet. Only those employees who need access to our users’ information in order to do their jobs are allowed access. Employees who violate our privacy policy are subject to disciplinary action.

 

Other Information/Logging and Cookies

Like many other web sites, we use “cookie” technology to improve your experience at our site. Cookies are small pieces of data that are placed in your computer’s browser to store your preferences. When you visit a web site, a message is sent back to the web server by the browser accessing the web site. You may elect not to accept cookies by changing the designated settings on your web browser. However, not utilizing cookies may prevent you from using certain functions and features of web sites.

 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Pandor, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.